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Is there a warranty for the gadgets?
Yes, all the gadgets are under a 12 month warranty.
Where do the products come from?
The products come from China and Japan. We strive to find new products so we constantly prospect the Asian markets. We update our catalogue with new products on a daily basis.
Are they quality gadgets?
Yes, our gadgets are quality products. They are subjects to controls prior to being shipped.
How much does the shipping cost?
The shipping fees are included in the price. Goods are delivered by UPS or DHL most of the time. Some small gadgets may be sent by regular mail. See product descriptions to know what applies to each product.
How can I pay?
You can pay either by credit card or by your Paypal account. In each case, you will be redirected to the secured Paypal platform. You do not need to have a Paypal account to use the secured Paypal platform. You may elect to pay by check (order: Luteo Import Export, to be sent to 66 avenue des Champs Elysees, 75008 Paris) if your bank account is in Euros. If you pay by check, delivery will be delayed until the check is credited to Luteo's bank accout.
Do I need to hold a Paypal account in order to use the Paypal platform?
No, as long as you have a credit or debit card, you can pay on the Paypal secured platform - no need to hold a Paypal account.
Will I have to pay customs duty and/or taxes?
It depends on which country/state you live in and it depends on the product you have ordered. Imported products are taxable but in some cases (small products, prices below a certain amount) they do not get taxed. Laws and rules vary from one country to another so please understand we cannot be more specific. However, we suggest you contact your customs administration for more information. Also please keep in mind that we, at LuteoElectronicGadgets, aim to offer you as low prices as possible, even taking into account that you might pay taxes.
If I have to pay customs duty and/or taxes, how shall I proceed?
It is easy. The express delivery company (UPS or DHL) will ask you to pay the customs duty and/or taxes at the delivery time. Nothing else to do on your side, the delivery company takes care of it.
When I buy an electronic gadget, how can I make sure I get the rights electric socket for my gadget?
You do not have to worry about that. We will adjust according to the address you have provided. The gadgets will fit the electric norms of your country.